Yearly Increases in Customer Satisfaction

Quality comes from clinical expertise as well as empathy for families, respect for the dignity of residents and the joy of seeing people recover. This dedication has led to Kindred not only meeting expectations but also exceeding them, as evidenced by our ever-increasing customer satisfaction scores. There is a direct correlation between quality of care and customer satisfaction and in 2011, 89% of our patients, residents and their families said they would recommend us for care.